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Telecommunications Refund Service

Overview & Process

Telecom services are often the third largest expense for companies after payroll and property.

  • U.S. businesses lose $13 billion per year in telecom billing overcharges (Gartner Group). Only 2% is ever recovered.
  • U.S. businesses waste over $38 billion per year, mostly due to telecom company errors (Aberdeen).
  • Up to 85% of mid-market company telecom bills are paid in full and never audited by the organization.
  • When a typical telecom audit is conducted, billing analysts most often examine a small subset of invoices associated with the largest spending, potentially leaving millions of dollars in other telecom spend areas.

Some large companies overpay millions to hundreds of separate companies. Accountants and IT departments struggle to keep up with all these different providers and services. Telecom providers know this. They are required by law to let companies know when better deals become available and provide refunds when audited.

Rodney Ramlochan runs our telecom recovery division. He was in charge of Fortune 500 accounts at Verizon for more than 20 years with 300 auditors under him when he realized telecom companies like his were overcharging millions. He took 48 of the top auditors from AIG, AT&T, Verizon, Bell Atlantic and PricewaterhouseCoopers to start an auditing firm to help companies. In some cases we recover charges going back as far as 10 years, depending on the contract.

Once overages and other errors are identified, calculated, and proven, telecoms are required by law to refund cash for these overages retroactively. Providers send refunds back directly to your company. We prefer to work with companies spending $1M+ per year. No less than $300k per year or $25k per month.

Most large companies we work with have internal auditors or hire outside auditors. We have still recovered as much as 20% even after other auditing companies have recently performed a full audit.

State, federal, veteran, minority and many other discounts are often overlooked as well as misdesignated line types,  duplicate accounts, surcharges, and wrongful late fees that may reoccur for many years.

You recover up to 10 years of losses without spending any time or money. Services are conducted off-site in 30-60 days for an agreed upon percentage of funds recovered. We begin as soon as we receive billing information and letters of carrier authentication.

Telecom Services Include But Are Not Limited To:

  1. Land-lines
  2. Mobile/Smartphones
  3. Voice
  4. Data Circuits
  5. Fax
  6. GPS
  7. VoIP and Fiber Connections
  8. Toll-free service
  9. SDWAN
  10. Cable TV
  11. Primary Rate Interface (PRI)
  12. Point to point circuits
  13. UVN services
  14. Burglar and Fire Alarms
  15. Ethernet
  16. Broadband Services
  17. Co-location services
  18. High-speed data connection services
  19. Local and long-distance services and wrongful surcharges
  20. Multi-protocol Label Switching (MPLS) port and access service

Here is a just a sampling of the areas our experts review in our proprietary audits:

  • Services billed but not installed
  • Services disconnected, but still billed
  • Services billed, but not ordered
  • Services billing contrary to tariff
  • Billing of services no longer offered
  • Billing in excess of contract
  • Billing errors in supplier accounting

systems

  • Misapplication of taxes and surcharges
  • Cellular telephone features and contract audit
  • Plan Optimization
  • Oversubscription
  • Negotiation or renegotiation of

contracts

  • Mobile device optimization and plan management
  • Unused facilities
  • Incorrect call routing
  • Alternative technologies (services

or equipment or both)

  • Alternate services or service arrangement